Privacy policy.

Last Updated: December 2025

1. Introduction

LG Wood Digital Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact details (email address, phone number, postal address)

  • Company name and job title

  • Information submitted through contact forms, quote requests, or enquiries

  • Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type

  • Device information and operating system

  • Pages visited and time spent on our website

  • Referring website addresses

  • Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the requested information

  • Process quote requests and deliver our services

  • Send updates about projects, services, or company news (with your consent)

  • Improve our website functionality and user experience

  • Comply with legal obligations and protect our legal rights

  • Analyse website usage to improve our services

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Consent: When you provide explicit consent for marketing communications

  • Contract: To fulfil contractual obligations or take steps at your request

  • Legitimate Interests: To operate our business, improve our services, and communicate with clients

  • Legal Obligation: To comply with applicable laws and regulations

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality

  • Analytics Cookies: Help us understand how visitors use our website

  • Functional Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist with website hosting, email services, or analytics

  • Business Partners: When necessary to deliver services you've requested

  • Legal Requirements: When required by law, court order, or to protect our legal rights

  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you

  • Rectification: Request correction of inaccurate or incomplete data

  • Erasure: Request deletion of your personal data (subject to legal obligations)

  • Restriction: Request limitation of processing in certain circumstances

  • Objection: Object to processing based on legitimate interests

  • Data Portability: Request transfer of your data in a structured format

  • Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details in Section 12.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

LG Wood Digital Ltd
Email: [insert email address]
Phone: [insert phone number]
Address: [insert postal address]

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Your Continued Use

By continuing to use our website after changes are posted, you accept the updated Privacy Policy.