Lessons learned from early SLM installations
LGW Digital, experts in delivering digital monitoring solutions
One of the biggest challenges in the early phases of installing Service Level Monitors (SLMs) hasn’t been the technology itself, but more how the job is approached. Surprisingly, the most common hurdle has been the lack of benchmarks and metrics. Without established standards and benchmarks, pricing and delivery are incredibly difficult to manage. Through honest client feedback, we’ve developed a smarter, more transparent approach, one that reflects the greatest value, correct risk management and LGW's commitment to doing things properly for clients.
The technology was proven and reliable, but success depended entirely on understanding the practical realities of each installation. Access issues presented a significant challenge. Many manholes were located in hard-to-reach areas such as private gardens or wooded regions, making installation time-consuming and complex. Rather than forcing a standard approach, we created special projects for these sites with bespoke pricing and planning. By focusing on access and planning upfront, we improved installation efficiency and reduced abort rates.
Client education proved equally important. Utilities needed to understand that the value wasn't simply in the sensors themselves, but in targeted, realistic delivery strategies. We worked closely with clients to set honest expectations and provide candid feedback throughout the process. This collaborative approach built trust and ensured successful project outcomes.
These experiences reinforced a core insight: the technology works, but success depends on thorough planning, honest assessment of site conditions, and realistic benchmarking. By focusing on due diligence and structured delivery rather than assuming standard processes would suffice, we were able to install high-quality monitoring systems whilst building strong, long-term client relationships.
Today, LGW Digital applies these lessons to every project. We begin with thorough site assessments, establish realistic benchmarks, and maintain transparent dialogue throughout delivery. It's an approach built on experience and it's why utilities trust us to get it right.
